1. What products do you sell?
We offer a wide range of groceries, including South Indian and Sri Lankan products, rice, pulses, spices, snacks, and our own Shree Krishna brand. Our catalogue features over 2,000 products.

2. Do you deliver nationwide?
Yes, we deliver across “the UK”. For locations outside our regular delivery zone, please contact us for special arrangements.

3. How long does delivery take?
Orders are typically processed within 2 Buisness Days, with delivery in 1 business days depending on your location. Orders placed on weekends or holidays will be processed on the next business day.

4. Can I track my order?
Yes! Once your order is dispatched, you will receive a tracking number via email or SMS. You can use it to check your order status online.

5. How do I return a damaged or incorrect item?
Contact us within 2 of delivery via [Email/Phone], and include photos of the damaged or incorrect items. We will arrange a replacement or refund promptly.

6. Are perishable items refundable?
Perishable items cannot be returned unless they arrive damaged, spoiled, or incorrect. Please contact us immediately if this occurs.

7. What payment methods do you accept?
We accept major credit/debit cards, [PayPal/Other Payment Methods if applicable], and any other payment methods displayed during checkout.

8. Can I order wholesale?
Yes! We supply groceries to retailers and restaurants. Please contact us for wholesale pricing and minimum order requirements.

9. How can I contact customer service?
You can reach us via Email: info.rootsofindia.uk@gmail.com or Phone: +44 7440682304.

10. Do you offer promotions or discounts?
Yes! We regularly offer promotions and discounts. Sign up for our newsletter or check our website for the latest offers.